Preguntas Frecuentes

1. When will I receive my order?

Deliveries, depending on the chosen shipping option, are made in 24-72h, except weekends and holidays.
Shipments may suffer some kind of delay due to logistics problems. In this case the client will be informed as soon as possible.

2. Which agency delivers the order?

The order is delivered at the requested address through Nacex or MCB transport agencies.
You can also pick up at a Nacexshop point.

3. What do I do if they deliver the package and I am not at home?

If the agency tries to deliver at the address indicated and the recipient is absent, you will receive a notification and contact the customer to arrange a new date and time of delivery.
If you require additional information about your shipment, you can contact us and we will provide you with the shipping number and the contact telephone number of the transport agency, as long as you have received the e-mail in which we notify you that the order has been delivered to the carrier .

4. Are the products and their packaging original?

Todocabello.net is an authorized distributor of all the brands that are for sale in our physical store and in our online store. We guarantee the originality of all our articles.

5. Why do not ship outside the Peninsula: Canary Islands, Ceuta and Melilla?

The shipping costs to these areas of Spain make the orders much more expensive, added the procedures and incidents in customs. That is why we understand that the customer does not get economically profitable to take charge of them.

However, and if the customer is especially interested, there is the one to send by its own means a transport agency to pick up said shipment, after having made the payment of the order in advance by card or bank transfer.

6. Do you have stores outside of Valencia?

Our physical store is located in Valencia.
You can find us at Calle Bailén nº 10. We will attend you from L to V in the mornings from 9:00 a.m. to 1:30 p.m. and in the evenings from 4:00 p.m. to 8:00 p.m. Saturdays only from 09:00 to 13:30.

7. Do the prices indicated on the website already have the discount applied?

The prices that appear on the website are the final prices of the products, with discounts and VAT included.

8. How can I cancel an order?

To cancel an order you must send us an e-mail to info@todocabello.net and indicate the order number you wish to cancel. Or you can tell us by phone by contacting us at 963365464.

9. Are the same prices as in physical stores?

Most items have the same price in our physical store and our online store. However, in the online store you can find specific and specific promotions on certain items.

10. Why do not you allow to enter a discount coupon?

Make sure that the discount coupon to be introduced is in force and meets the requirements that we inform in our newsletters.

Verify that the coupon you are entering is compatible with the selected products.

(There are products on this website with special discounts, to which you can not apply additional discounts).